When you book an appointment with Peninsula Natural Medicine, that time is set aside exclusively for you, and your practitioner prepares for your visit in advance. We often operate with a waitlist, so providing adequate notice when cancelling or rescheduling your appointment will allow us to offer this time to another patient who may be waiting for care.

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Notice for Appointment Changes

We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment.

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Late Cancellations and Missed Appointments

Appointments cancelled with less than 24 hours’ notice, or missed appointments, may incur a 50% cancellation fee. This helps cover the time that has been reserved for you and supports the running of the clinic.

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Future Appointment Bookings

If a late cancellation or missed appointment occurs, we may request a 50% deposit to secure your next appointment. This helps us ensure appointment availability remains fair for all patients.

If late cancellations or missed appointments occur on multiple occasions, a 50% upfront payment may be required when booking future appointments.

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How to Cancel or Reschedule

If you need to make any changes to your appointment, please contact us as soon as possible by:

• Calling the clinic on 5973 4116, or

• Replying to your appointment reminder email.

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Exceptional Circumstances

We understand that unexpected situations, illness, or emergencies can sometimes arise. If this happens, please reach out to our team. We aim to approach these situations with understanding and will consider each circumstance individually where possible.

By booking an appointment with our clinic, you acknowledge and agree to the terms of this cancellation policy.